Refund policy

The Coziie Return & Refund Policy

At The Coziie, we want you to love your purchase. If you’re not fully satisfied, we offer a 30-day return window starting from the day your order is delivered.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received (unworn, unused, with tags attached).

  • In its original packaging.

  • Accompanied by your receipt or proof of purchase.

To start a return, email us at contact@thecoziie.com

Once your return is approved, we’ll send you a prepaid shipping label and step-by-step instructions. Please note: Returns sent without prior approval will not be accepted.

For any return-related questions, feel free to contact us anytime at contact@thecoziie.com

Damages & Issues

Please inspect your order when it arrives. If you receive the wrong item or if it’s damaged or defective, contact us right away so we can make it right.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, please reach out to us before purchasing.

Exchanges

Need a different size or style? The quickest way is to return your original item once approved, then place a new order for the one you want.

EU Customers – 14-Day Cooling-Off Period

If your order ships to the European Union, you have 14 days to cancel or return your order for any reason. Items must still meet the eligibility criteria above.

Refunds – Go Green Initiative

As part of our Go Green Initiative, we offer partial refunds to reduce waste and minimize environmental impact:

  • 50% refund for items that are unopened, unused, and in their original packaging.

  • 25% refund for items that have been opened or lightly used.

Refunds are issued to your original payment method within 10 business days after your return is approved. (Your bank or card issuer may take additional time to post the refund.)

If more than 15 business days have passed since approval and you haven’t received your refund, please email us at contact@thecoziie.com